Shipping policy

Order Fulfillment

Every attempt is made to fulfill and ship orders within 2-3 business days. 

Items are packaged with care for safe arrival to you.

Once item(s) is/are received by USPS, or alternate shipping agency, delivery may be affected by peak season or natural disaster or other event beyond human control.

You will receive shipment notification and tracking information upon shipment. Please check your email.

Custom/Commissioned Orders

Order fulfillment for custom/commissioned orders varies. Check the item description for shipping information pertaining to the specific item. Plan to keep in communication with me. As an estimate you can expect up to a two-week processing time, but this will depend on the individual order. 

Pricing

Pricing of shipping is dependent on weight/shipping zone and starts at $4.90 for standard shipping; will be calculated & displayed at checkout. 

 

Free Shipping Program

Orders $75 and over may be eligible for Free Shipping. Oversized. Bulky/heavy orders (for example furniture and paints in quarts or larger) will not be eligible and you will be invoiced for the cost of shipping, separately.

Shipment

We use USPS and UPS for shipment. Your package will go out late morning to USPS and then will be scanned and go out to next destination later that day from the 22701 zip code. UPS shipments will go out usually next day once order is fulfilled. You can expect your delivery within 1-5 days depending on carrier.

Delivery Problems

Delivery may be delayed due to natural disaster, peak season, or other event beyond human control. Once your order is in the hands of the carrier it is beyond my control, but we will assist with determining the problem and finding a resolution, but you must contact us immediately and not beyond 7 days beyond expected delivery (as notified during shipment notification).

Other problems may include damages for which it is expected that customer will make notification immediately via email. It is requested customer takes photos of damaged package(s) including attached shipping label in the image, and any item damages, as well and provide photos in the email. We will provide valid proof of shipping.

In the event the package is non-deliverable due to inaccurate address entry on the website and the package is returned to us, we will invoice for shipping and resend package to verified address. If not returned, shipping cost will be charged in the event that customer wishes to order replacement item.

Please double check your address entry prior to submitting your order as well as when you receive shipment confirmation. Order is fulfilled and shipped based on the address in the store website. 

I am only able to ship to address provided in store website.

If your order is marked as delivered and you have not received it contact the carrier directly with your tracking information. The carrier will be able to investigate. I am unable to assist with this beyond offering proof of shipment.

Seller Delays

Every attempt is made to fulfill orders within the previously stated processing times, but delays beyond our control will be communicated to customer and an offer made to cancel will take place, if the need arises. Please ensure your contact information is accurate.

We are willing to assist in any of these matters, please contact us ASAP.

International and beyond 48 Contiguous USA Shipping

We do not offer international shipping at this time, but in the event you see an item you can't live without please contact us and we may be able to ship on case by case basis. We are not prepared to mass ship internationally, 

If you have any questions, email us at info@culpeperartisancollective.com.